Refund & Replacement Policy
Important: SILVAE does not accept returns or refunds.
No Return / No Refund Policy
Due to the personal and hygienic nature of cosmetic products, all sales are final. We do not offer returns or refunds once the product is delivered.
Replacement for Damaged Products
We will replace the product at no extra cost if:
- The product is received damaged or broken, and
- You notify us within 48 hours of delivery
How to Request a Replacement
Please email info@silvaecare.com within 48 hours of receiving the product with:
- Clear photos of the damaged product
- Description of the damage
- Order number
Once verified, we will arrange a replacement shipment.